Claims manager is a scalable software product for claim management in all life insurance product lines. Listed next are a few of the application's most significant features: parametrized claim handling rules and taxation tools, which enable fast adaptation to changes in the operational environment; management of all types of life insurance claims - from pension pay-outs to lump sum compensations with several beneficiaries and multiple payees; best practices and proven methods lists, compiled from various markets and multiple organizations; seamless connections to all policy management processes; automated processes for handling pension, death and maturity claims, which reduce the need for manual claim handling; flexible as far as reactions to changes in tax legislation are concerned; easy insertion of country specific tax rules when entering into a new market area; ready-made country packages, which ensure fast localization; support for a full audit trail. Users may view version history, policy level history and claim action logs.