Overpass

telemarketing solution

A Complete Telemarketing Solution

Overpass, a US-based tech company with offices in NY & NJ, has developed a telemarketing solution that optimizes a business’s call center activities and expenses, providing an out-of-the-box alternative to the traditional brick and mortar model.

The old business model has always been plagued with nagging issues: high overhead, lack of transparency, inconsistency with brand messaging, poor customer service, etc. By consolidating the entire customer engagement process and moving it to the cloud, Overpass has created the first call center marketplace that makes it easy to hire, set up, and monitor any type of campaign from end-to-end. All the talent and tools are in one place to tailor a campaign to its exact needs.

The collaboration between Overpass and AROBS software development team started with the need to find talented JavaScript developers to scale up the US team. In a discussion with Yamen Bendit, Co-Founder & Chief Product Officer @Overpass, he said:

"A key factor for our product development team's success is having the ability to work cohesively. After visiting AROBS' offices and meeting some of the staff, I was impressed by their dedication to delivering quality services and their overall flexibility. This was very important for us when looking to expand our team. The developers and QA team members from AROBS were able to easily work with our in-house team and contribute to the overall development flow."

Talented JavaScript developers

The most important outcome of our collaboration was the creation of a great product. AROBS specialists have helped Overpass build an amazing platform that will enable companies and contractors looking for remote work to excel in their business goals. As Yamen Bendit said, “The development of a successful product starts with cultivating a great team.” He considers the team that Overpass and AROBS have built one of the key competitive aspects of our collaboration, a complete telemarketing solution. We are looking forward to work on our common growth!

More about Overpass here https://www.overpass.com/about

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Photos by Junior Teixeira from Pexels/ Mateusz Dach from Pexels/ https://pixabay.com

Splendia, a luxury brand

Splendia

Splendia - Luxury Hotel Booking Solution

Splendia is a luxury hotel booking solution and it is an award-winning online travel agent platform that offers an exclusive curated selection of exceptional hotels worldwide and exquisite services to passionate travellers. It exceeds it’s basic functionality as an online travel agent by establishing a trustworthy relationship with the selected hotel partners and offering the end-customer the best options for an unforgettable experience. The concept was brought to life by Elie de Coignac and Benoît Durand, who met in Marrakesh and found a common passion for e-commerce and luxury travel. Together they built up a website dedicated to discovering and traveling to the most hidden gems, in terms of accommodation. At this moment, Splendia is based in Barcelona, with 40+ members team, a strong portfolio of 3,000 hotels placed worldwide. Spendia serves more than 1,5 million customers.

“Traveling is not just going in (on) a journey, that’s why I created a platform, Splendia, that offers you a travel experience that is easy to manage and enjoyable. Thanks to AROBS' commitment and their expertise on the travel industry, the platform they developed for us, Splendia, was acquired by Voyage Privé”
Elie de Cogniac
founder and Managing Director Splendia

The Business Challenge for the Splendia booking solution

Luxury travel requires higher standards starting from the place where a customer books his journey. And the journey starts online, asking for a positive impact from the first click – the booking solution is vital. When we were approached by Splendia they had several important aspects that needed to be optimized or replaced overall. One was the legacy code spread in various sub-domains. The challenge for our team was to gather the data in one place, into a single platform with high functionality and responsiveness. Also, AROBS needed to create a new design to it and build a central console that could be easily used by hotel owners, market managers, customer support and Splendia administrators. Another important part of the challenge was to improve the security of the payment methods required by industry standards.

AROBS Approach for Splendia Booking Solution

Our solutions involved from the beginning the implementation of the latest technologies. We have improved page load speed, redundancy and managed to drop the offline time of the website up time to 99.99% for the entire year of 2017. We attained PCI (Payment Card Industry Data Security Standard) level one compliance by implementing API at REST standards. Compliance with PCI standards helps to alleviate vulnerabilities in the card-processing ecosystem. This  included mobile devices, computers and servers, and protect cardholder data. In addition, we redesigned the server’s infrastructure and moved it from the US to the UK.

Technologies

  • RedHat
  • CentOS
  • Database
  • Mongo DB
  • Mysql
  • Cache
  • Memcached
  • Php 7
  • Symfony FW
  • JavaScript
  • NodeJS
  • ExpressJS FW
  • AngularJS
  • Sphinx

Benefits and impact

The user experience reached an optimized level for both direct hotel partners, as well as for end-customers, with a responsiveness of 2-3 seconds per click.

Due to the underlying API structure of the entire application, the integration for various and new partners has become easier. The payments transactions are made at the highest security level of the industry standards.

The hotels registered on the website, using the Booking Solution, could be easily advertised on various platforms due to the improved connectivity.

Above all, the most important milestone in our collaboration was the purchase of Splendia by Voyage Prive, one of the top travel market leaders in France, due to the added value brought by AROBS’s contribution through the latest technologies and business expertise.

Splendia

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Channel Manager – A 18 Years Business Partnership

Channel manager

Channel manager - Integrator for Online Travel Agencies

Channel Manager is a software solution that actively manages hotel exposure to online travel agencies, such as Booking.com, Expedia, SynXis, Best Western and any other similar platforms

It offers the capability to control rates and availability from a single real-time source. It also provides integration with property management systems so that the bookings, regardless of the sources, are sent directly to them.

The Channel Manager distributes the hotels live inventory to a wide range of Online Travel Agencies (OTAs), Global Distribution System (GDS) with minimum effort and cost.

It streamlines the channel management process by allowing you to control rates and availability from a single real-time source, removing the requirement for room allotments and manual adjustments on an individual channel basis.

Our colleagues from the Travel & Hospitality business line of AROBS are the experts working on this project.

Business Challenge of the Channel Manager project

The large range of products that cover PMS, online bookings, CRS, channel distribution, digital marketing, PCI compliance and POS systems leads to different challenges. During the development process, we started using Agile, moved to cloud and implemented continuous integration, continuous delivery, while constantly using the latest technologies.

Through several technical, as well as mindset changes, we came to the performance of managing various channels, hotels, RMSes and more than 15,000 reservations a day.

Impact of the implementation of the Channel manager project on the Online travel agencies

Our collaboration with the client has been active for more than 18 years now, so we can say that the results of our work can identify with their success. Nevertheless, our technical and business expertise has contributed to the increased value of the company on the market, which was acquired a few years ago by a large market stakeholder and evaluated at more than 70 million euros.

Technologies used for the project

  •       Junit
  •       Mockito
  •       Powermock
  •       Struts2
  •       AzureDevOps
  •       Octopus
  •       Java8
  •       Wildfly14
  •       SQLServer
  •       REST
  •       Insights

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We are experts in channel manager development for online travel agencies

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Forestry Management Software for the green lungs of Northern Europe

Forestry software solution

Forestry Management Software for the green lungs of the Northern Europe

The Forestry Management Software: a platform for improved efficiency, visibility and control at each stage of the forest. Smart farming, but for trees

The forestry management of many companies in Finland needed a platform to provide improved efficiency, better visibility and control at each stage of the forest life-cycle. After the implementation of this forestry software, another type of a smart farming solution, but for trees, the cycle is more efficient: from forest to mill and from land acquisition to product delivery in order to support responsible forestry. The forestry management solution offers cloud-based data, collaboration and workflow automation services to forestry professionals and forest planning experts.

Small and medium-sized forestry companies in Finland use the solution. It has a centralized management environment for the various functions of forest planning in a modern user interface. It facilitates the update of the customer forest plans and forest stand data.

The project was implemented with the support of our colleagues from IoT business line of AROBS.

The Forestry Software functions imply:

  •       maintaining user accounts and customer data
  •       planning forestry work and cuttings
  •       managing harvesting service logistics
  •       update customer forest plans and forest stand data
  •       allows for geographic information-based forest plan and work site maps through     integrated map system
  •       laser scanning for forest asset data collection
  •       forest growth calculation models to help determine the need for cuttings.

Business Challenge of this smart farming niche product

One of the objectives of the project was and is to integrate as many as  possible of the older applications that were in use by some of the clients of our partner. An important focus was the improvement of the user experience, in particular by reducing response time, improving filters and guidance messages or alerts. A great emphasis was also put on the customization of customer-specific functionalities, the improvement of the support process and on the development of integration. This would allow better integration between the various companies’ products that help carry out the client’s activities. The forestry management at its best!

Technologies used in the forestry management project

We also made technical changes that place us in a better position in terms of market requirements, added new functionalities and support for the entire forestry management solution.
The main technologies used in the development of the project were:

  • AngularJs
  • Typescript
  • RxJS
  • Bootstrap
  • Lodash
  • ag-Gri

Benefits and impact of the Forestry Software Solution

The web-based platform created has become a valuable instrument for responsible and controlled forestry management. It’s increased responsiveness. The user experience improved the workflow that helps for a better time management. The development of new functionalities continued and the project currently has a number of tools that allow a better approach to the market.

The Forestry Software Solution is a complete niche smart farming product that integrates the entire activity process of any forestry company. As a web-based service, it can be scaled anywhere in the world, in any related industry, that desires to apply a smart farming approach.

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“How do we create the future?”

outsourcing in romania

" How do we create the future? "

http://www.rbls.ro/A question that will be answered by both Voicu Oprean, CEO AROBS as well as by the 150 top entrepreneurs and top executives in Transylvania that are meeting at the annual Romanian Business Leaders conference at Grand Hotel Italia on Friday, 16th of November.
Solutions and ideas will be discussed that cover four areas of influence in the development of the community and the business environment – education, digital environment, people and entrepreneurship.

Be there to find out what future ideas the business people of Transylvania are bringing and pass by the AROBS stand in the expositional area.
The creator of Fast Rides will be at our stand, the first carpooling application for the urban environment, a project supported by #AROBS.

Get registered on the link below.

#AROBS20
#WeWontStop
#RomanianBusinessleaders
#connecttoyourpassions

Coming soon in the Media.

Voicu Oprean – Hall of Fame 100 Forbes Romania
Voicu Oprean &AROBS in top 10 for tech Romanian companies of Business Review.

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IT Days Cluj

it days

AROBS at Cluj IT Days 2018

https://www.itdays.ro/Where does all the IT people meet on 20-21st of November? We’ll tell you: at Cluj IT Days, one of the most important events in the industry. Wanna now the latest information about: Agile, Artificial Intelligence, Blockchain, Automotive, Software Architecture and more?

Then you gotta be there!
AROBS will be represented by its speakers: Voicu Oprean, Founder&CEO AROBS and Adi Fatol, Software Architect și Senior Developer.
Adrian will have a Hands-On Lab about “Traffic Sign Recognition Classifier with TensorFlow”.

You can find more info about his expertise here: https://www.itdays.ro/speaker/adrian-fatol
Tickets: https://www.itdays.ro/register
Meet you at IT Days?

#AROBS20 #WeWontStop #connecttoyourpassions 

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Hello #AROBSBaiaMare and happy aniversary!

AROBS Baia Mare

Hello #AROBSBaiaMare

This year has been a remarkable one for AROBS not only for the company’s 20 years anniversary but also by celebrating some of our local offices and teams.

Our office in Baia Mare will have its 2 years of existence milestone and we are glad to say that we have become a part of the local community.

Thus, on 22nd November we are organizing an Open Day at our office in the center of the city where all interested to know more about our activity will have the chance to visit us and meet our local team.

We wish to support and contribute to the development of communities we enter by opening new job opportunities and inform the young generation about what the IT industry has to offer. For this we will be prezent at the 6th Edition of ElectroSofting Contest on 15-16 November where we award the best students in the competition.

On the 24 November, at the very first TedX local Edition in Baia Mare, we are official prize partners and you can meet us at the AROBS Lounge for a networking session, as well as other surprizes.

See you there!

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Hello, #AROBSArad!

outsourcing in romania

Hello #AROBSArad

We are happy to present our first event at our youngest office, in #TheHeartOfArad.
Teaming up with UNIFEST Arad, AROBS is making its debut with a special event dedicated to the locals under the campaign “Hello #AROBSArad”.

The all-day event, taking place in our office at Arad Plaza on the 5th of November will start with a meet&greet, after which two AROBS specialist will teach the selected students about the automotive industry. The students participating in the workshop will also get career guidance and insights about how to get in the industry starting with a valuable internship.

There will be hot coffee, finger bites, interesting speeches and obstacle-recognizing mini-robots created by the youngest AROBS talents.
The Open Days & Workshop event is meant to raise awareness about AROBS Arad with an official “Hello” to the community.
In its 20 years of existence, AROBS has developed a culture of supporting communities and spreading the software creating gene to the whole country and further. By now we are internationally present in 6 countries and 7 Romanian offices.

We are proud to present #AROBSArad, #InTheHeartOfArad.

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The second edition of the Project management course #poweredbyAROBS

arobs ubb

Project Management Course at UBB by AROBS

380 students from Universitatea Babeş-Bolyai enrolled for the second edition of the Project management course #poweredbyAROBS.

Launched with a lot of enthusiasm in front of a packed conference room, the course brings a brand-new, but mandatory element for the industry of the future: a group of 30 students from #marketing.
#WeWontStop #supporting #education #Since98

https://bit.ly/2NtBJiD

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AROBS Transilvania Software buys alarma.ro

arobs sas grup srl

AROBS Transilvania Software buys alarma.ro

AROBS Transilvania Software signed an agreement on the acquisition of SAS GRUP SRL, the company that owns alarma.ro, one of the top 3 players in the fleet monitoring solutions field in Romania.

With over 15 years of experience in providing telematics and telemetry solutions on the Romanian market, SAS Grup has been, for years, the leader in the field of fleet management and fleet management optimization solutions, with a portfolio of over 2200 domestic and international clients. Among the major clients of SAS are Orange, BCR, Atlassib and DHL Romania. These will be completing the AROBS Track GPS portfolio: Engie, Banca Transilvania, Urgent Cargus, etc.

Voicu Oprean, founder & CEO of AROBS, declares:

“This step is part of our growth strategy through acquisitions, a process that began in 2013 by integrating more local players. We are constantly seeking to develop both the range of products and services provided to our customers and to diversify our industries. Therefore SAS Grup’s contribution to our strategy is more than favorable. We are still looking for other procurement opportunities in Romania and Eastern Europe, our goal is to reach over 100,000 cars monitored, in the following year. The AROBS Track GPS solution is particularly flexible and suited to both large and small car fleets. From our experience, companies that purchase AROBS Track GPS make cost reductions, the fleet control increases, these benefits allowing cost recovery for the investment in the first months of use.”

With a portfolio of more than 6500 customers and more than 85,000 vehicles monitored daily, AROBS becomes one of the largest players in the fleet monitoring market in Central and South Eastern Europe.
The agreement was settled with the assistance of Radu Tărăcilă Pădurari Retevoescu SCA (RTPR) and Allen & Overy

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